Refund and Cacellation

Thank you for choosing Cyberdine as your service provider. We strive to provide exceptional products and services to our valued customers. However, we understand that circumstances may arise where you need to cancel an order or request a refund. This Refund and Cancellation Policy outlines the procedures and guidelines for such situations.

 

1. Cancellation Policy

1.1. Order Cancellation by the Customer

Customers may request to cancel an order under the following conditions:

a) For products/services not yet delivered or provided: Customers can cancel the order by contacting our customer support team within 24 hours of placing the order. After this period, cancellation requests may not be possible as the fulfillment process may have begun.

b) For ongoing services: Customers may cancel an ongoing service by providing a written notice to our customer support team at least [Insert Time Frame] before the next billing cycle. Any cancellations received after this time frame will take effect from the following billing cycle.

1.2. Order Cancellation by Cyberdine

In certain situations, Cyberdine reserves the right to cancel an order, including but not limited to the following reasons:

a) Unavailability of the product or service.

b) Inaccurate or insufficient information provided by the customer during the order process.

c) Non-compliance with our Terms of Service or other relevant policies.

 

2. Refund Policy

2.1. Eligibility for Refunds

Customers may be eligible for a refund under the following circumstances:

a) Product/Service Not Delivered: If the purchased product or service is not delivered within the specified timeframe, customers are entitled to a full refund upon request.

b) Unsatisfactory Service: If the customer experiences significant issues or dissatisfaction with the delivered service, they can contact our customer support team to initiate a refund request.

c) Order Cancellation: If the customer cancels an order within the permissible timeframe as mentioned in section 1.1, they may be eligible for a refund.

2.2. Non-Eligibility for Refunds

The following situations do not qualify for a refund:

a) Change of Mind: Refunds will not be issued due to a change of mind after an order has been successfully delivered or completed.

b) Services Already Consumed: If a customer has already utilized the service, a refund request may not be entertained.

c) Force Majeure Events: In the event of circumstances beyond our control, such as natural disasters, acts of war, or other unforeseen events, refunds may not be possible.

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3. Refund Process

To initiate a refund or cancellation request, customers should follow these steps:

3.1. Contact Customer Support: Customers must contact our customer support team through [insert contact details] and provide relevant order information.

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3.2. Refund Verification: Once the refund request is received, we will assess its eligibility based on our Refund Policy.

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3.3. Refund Approval: If the request meets the criteria, we will process the refund within 2 to 5 Working Days  via the original payment method used during the purchase.

 

4. Amendments to the Policy

Cyberdine reserves the right to amend or update this Refund and Cancellation Policy at any time. Customers will be notified of any changes through our website or other appropriate means. It is the responsibility of the customers to review the policy periodically for any updates.

By placing an order with Cyberdine, you agree to comply with this Refund and Cancellation Policy.

 

If you have any questions or need further clarification, please contact our customer support team.

Cyberdine
Cyberdine5858@gmail.com
for more info Contact us 

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